Refund Policy
Exchange Policy
- The exchange policy remains valid for 7 days after you have received the product. Any exchange/return received after 7 days will be considered invalid.
- For Items on Sale, 220 will be charged for delivery on exchange parcel.
- In case of a difference in amount, it will be paid/received accordingly.
- please note that this process may take 4-6 working days
Exchange Guidelines:
Our courier partners will collect and replace items from your doorstep. The charge for this service is Rs. 220/-.
To proceed, please WhatsApp the following information to +92 302 1438467:
- Name: __________
- Order number: __________
- New required product: __________
- Old product: __________
- Reason for exchange: __________
Return Policy
- We have a 7-day return policy, which means you have 7 days after receiving your item to request a return..
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Delivery charges will not be refunded
Return Guidelines:
Our courier partners will collect items from your doorstep.
To proceed, please WhatsApp the following information to +92 302 1438467:
- Name: __________
- Order number: __________
- Reason for Return: __________
- Bank Transfer/SadaPay Account__________
- Once the product has been returned and approved by our inspection team, you will receive the amount via Bank Transfer/Sadapay in 5 working days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective/damaged or if you have received the wrong item so that we can get the issue resolved as soon as possible.